Privacy Policy
Effective January 1, 2026
Vertex Sunnyvale Concrete, concretesunnyvale.com, contact@concretesunnyvale.com
Who this policy covers
This policy explains how Vertex Sunnyvale Concrete handles the information you share with us through this website. We're a concrete contractor in Sunnyvale, CA, and we pour driveways, patios, slabs and other flatwork for homeowners in Sunnyvale and the cities around it.
It applies when you visit our home page or any other page on this site, fill out our contact form, or call or email us after finding us here. Using the site means you accept the practices described below.
What information we collect
We collect what you give us when you ask for an estimate or send a question. That usually means your name, phone number, email address, the address of the job, and whatever you tell us about the work, such as a cracked driveway or a patio you'd like poured. If you send photos, we keep those too.
Our contact form is run by an outside form service, so the details you type go through that service before they reach us. That service handles your entry under its own privacy terms.
Like most websites, ours also collects some information automatically. This can include your browser type, device, the pages you visit, how long you stay and the site that sent you here. We use this to see how people use the site, not to identify you.
Cookies are small files your browser stores so a site can remember your visit. Our site and the analytics tools it uses may set them. You can block or delete cookies in your browser settings. The site will still work, though some features may not.
How we use your information
We use your contact details to answer you, set up an in-person estimate, schedule the job and follow up once the work is done. If you hire us, we also use them for invoices, receipts and any questions that come up about the job later.
We use the automatic site information to fix problems and make pages easier to read on a phone.
We don't sell your information, and we don't rent it out or trade it to other businesses for their marketing. We'll only send you messages about your own estimate or job, unless you ask to hear from us about something else.
When we share it
We share information only when it's needed to run the business or do your job. That covers the outside services behind this site, such as hosting, analytics and the contact form, and the tools we use for scheduling, billing and bookkeeping. Each one gets only what it needs to do its part.
We may also share information when the law requires it, such as for a valid legal request. If the business is ever sold, customer records could pass to the new owner, and this policy would still cover them.
How long we keep it
We keep your information only as long as we have a reason to. If you ask for an estimate and don't go ahead, we usually clear out those details after a reasonable period.
If we do work for you, we keep the job record longer, because we need it for taxes and accounting, and to answer you if a question about your slab comes up years later. When we no longer need a record, we delete it or dispose of it safely.
How we protect it
We take reasonable steps to keep your information safe. Only the people who need your details to do the job can see them, and we use services that protect what's stored with them.
No website or storage system is completely secure, so we can't promise that nothing will ever go wrong. If something does, we'll do what's needed to fix it and let you know if it affects you.
Your choices and rights
You can ask us what information we have about you, ask us to correct it, or ask us to delete it. You can also tell us to stop contacting you. We'll honor those requests unless we have to keep certain records by law, such as for taxes.
Depending on where you live, including California, you may have other privacy rights under state law. We won't treat you differently for using them. To make a request, reach out through our contact page, and we may ask a few questions first to confirm it's really you.
Children
This site is for adults planning work on their homes. We don't knowingly collect information from children under 13. If you think a child has sent us their details, let us know and we'll delete them.
Changes to this policy
We may update this policy when our tools or the law change. The newest version will always be on this page, and continuing to use the site after a change means you accept the updated policy.
How to raise a privacy concern
If you have a question or a concern about how we handle your information, call us at (669) 348-0343 or send a note through our contact page. We'll look into it and get back to you.
To learn more about who we are and how we work, visit our About page.